User Data Deletion

This page explains how end users can request deletion of personal data stored by Chatson (“the Platform”, “we”, or “us”), including data related to Facebook / Meta Login, WhatsApp Business, website Widget chat, and Telegram integrations.

1. Who this applies to

• Website visitors who used our chat Widget
• Customers who messaged a business via WhatsApp or Telegram connected through the Platform
• Business admins who registered a merchant account on the Platform

2. How to request deletion

To request deletion of your personal data, contact us using one of the methods below and include:

• Your name or the name used in chat
• Phone number, email, or Facebook / WhatsApp identifier related to the request
• The business / brand you contacted (if known)
• A short description of what you want deleted

Request channels:

• Email the merchant’s registered admin email (the address used when the business signed up for Chatson), or
• Ask the business through the same chat channel you previously used (Widget / WhatsApp / Telegram), stating that you request data deletion

3. What we delete

After verifying your identity and the scope of the request, we will delete or anonymise, where applicable:

• Chat conversations and message content associated with you
• Attachments you sent through the Platform
• Visitor profile fields collected in pre-chat forms (e.g. name, phone)
• Related operational logs that are not required for security, fraud prevention, or legal retention

Data that a business is legally required to retain, or that Meta / WhatsApp retains under their own policies, may fall outside this Platform’s deletion scope. See also our Privacy Policy and Terms.

4. Processing time

We aim to complete verified deletion requests within 30 days. Complex cases (multiple channels or merchants) may take longer; we will confirm when the request is completed.

5. Merchant / admin self-service

Business admins signed in to the Platform can purge old conversations and export backups under System settings → User data deletion in the admin console (open admin).

Canonical URL for Meta App settings:
https://chat.xtdcom.com/data-deletion